Effective Date: October 14, 2026
1. Introduction and Company Information
This Privacy Policy explains how Flatremryt collects, uses, discloses, stores, and protects personal information in connection with its website, services, and business operations. Flatremryt is a podcast-production-studio operating in Canada and serving clients and website visitors through the domain flatremryt.pro.
Flatremryt is the organization responsible for the collection and processing of personal information described in this Privacy Policy.
Company name: Flatremryt
Address: 2200 Yonge Street, Toronto, ON M4S 2C6, Canada
Email: [email protected]
Phone: +1 (416) 782-5943
This Privacy Policy is intended to be consistent with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial privacy laws and related guidance.
2. Data Collection and Processing
Flatremryt may collect personal information directly from you, automatically through your use of our website, and from third parties where permitted by law. The types of personal information we may collect include:
- Contact information: name, email address, phone number, mailing address, company name, and preferred contact details.
- Inquiry and communication data: messages you send us, project details, booking requests, feedback, and correspondence.
- Service-related information: information needed to provide podcast-production services, including episode planning details, guest lists, scheduling preferences, brand assets, scripts, and production notes.
- Payment and billing information: billing contact details, payment status, invoices, and transaction records. Payment card data is generally processed by third-party payment processors and not stored by Flatremryt unless necessary for lawful business administration.
- Website and technical data: IP address, browser type, device identifiers, operating system, pages visited, referring URLs, approximate location derived from IP address, and cookie or similar technology data.
- Audio, visual, and content materials: recordings, voice files, images, video content, transcripts, and related production materials provided by clients or collaborators as part of podcast production services.
- Marketing and preference data: newsletter preferences, consent records, and responses to marketing communications.
Flatremryt processes personal information only as reasonably necessary for the purposes described in this Policy or as otherwise permitted or required by law.
3. Purpose of Data Processing
Flatremryt may use personal information for the following purposes:
- to provide podcast-production-studio services, including planning, recording, editing, publishing support, and project management;
- to communicate with clients, prospective clients, guests, vendors, and website visitors;
- to respond to inquiries, quote requests, bookings, and support requests;
- to manage client accounts, contracts, invoicing, and payment administration;
- to deliver, maintain, and improve our website, services, workflows, and customer experience;
- to personalize communications and service offerings where appropriate;
- to perform analytics, quality assurance, and business reporting;
- to send marketing communications where permitted by law and, where required, with your consent;
- to protect the security and integrity of our systems, services, and users;
- to comply with legal, regulatory, accounting, and tax obligations;
- to establish, exercise, or defend legal claims;
- to investigate and prevent fraud, unauthorized access, and misuse of our services.
4. Legal Basis for Processing
Flatremryt processes personal information on the basis of one or more lawful grounds recognized under Canadian privacy law, including:
- Consent: where you have given express or implied consent for a specific purpose, including certain communications and marketing activities;
- Contractual necessity: where processing is necessary to enter into, manage, or fulfill a contract or service relationship with you;
- Legal or regulatory obligations: where processing is required to comply with applicable laws, tax rules, recordkeeping requirements, or lawful requests;
- Legitimate business purposes: where processing is reasonably necessary for operating and securing our business, provided such interests are not overridden by your privacy rights and interests;
- Vital or safety-related purposes: where necessary to protect individuals, property, or the security of our systems;
- Other permitted grounds: where otherwise permitted by applicable law without consent.
Where consent is the legal basis, you may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.
5. Data Sharing and Third Parties
Flatremryt may disclose personal information to third parties only as necessary for the purposes described in this Policy or where permitted by law. These third parties may include:
- Service providers: hosting providers, website analytics providers, email service providers, cloud storage providers, CRM systems, scheduling tools, payment processors, and IT/security vendors;
- Production collaborators: editors, producers, engineers, contractors, freelancers, transcription providers, and other individuals or entities assisting with podcast production services;
- Professional advisors: accountants, auditors, lawyers, insurers, and consultants;
- Government and regulatory authorities: where required by law, court order, warrant, subpoena, or other lawful process;
- Business counterparties: in the context of a merger, acquisition, reorganization, sale of assets, financing, or similar corporate transaction, subject to applicable legal requirements.
Flatremryt requires third parties to protect personal information using appropriate safeguards and to process it only for authorized purposes. However, third-party privacy practices are governed by their own policies, and Flatremryt is not responsible for the privacy practices of independent third parties.
6. Data Transfer to Third Countries
Flatremryt is based in Canada, and personal information may be stored or processed in Canada and other jurisdictions outside your province, territory, or country, including the United States and other countries where our service providers operate.
When personal information is transferred outside Canada, it may be subject to the laws of those jurisdictions and may be accessible to law enforcement or regulatory authorities there. Flatremryt takes reasonable steps to ensure that any cross-border transfers are protected by contractual, technical, and organizational safeguards appropriate to the sensitivity of the information.
7. Storage Duration
Flatremryt retains personal information only as long as necessary for the purposes for which it was collected, or as required or permitted by law. Retention periods may vary depending on:
- the nature and sensitivity of the information;
- the purposes for which it was collected;
- legal, tax, accounting, and regulatory requirements;
- the duration of the client relationship or project;
- whether a longer retention period is necessary to resolve disputes, enforce agreements, or protect legal rights.
When personal information is no longer required, Flatremryt will securely delete, destroy, anonymize, or de-identify it in accordance with applicable law and internal retention practices.
8. User Rights
Subject to applicable law, you may have the following rights regarding your personal information held by Flatremryt:
- Access: request confirmation of whether we hold personal information about you and obtain a copy of that information;
- Rectification: request correction or updating of inaccurate or incomplete personal information;
- Erasure: request deletion of personal information in appropriate circumstances, subject to legal retention obligations;
- Restriction: request limitation of certain processing in appropriate circumstances;
- Data portability: request receipt of certain information in a structured, commonly used, and machine-readable format where applicable;
- Objection: object to certain processing, including direct marketing where applicable;
- Withdrawal of consent: withdraw consent where processing is based on consent.
To exercise any of these rights, please contact Flatremryt using the contact details provided below. We may need to verify your identity before responding to your request. In some cases, we may be unable to fulfill a request where doing so would conflict with legal obligations, legitimate business requirements, or the rights of others.
9. Withdrawal of Consent
Where Flatremryt relies on your consent to process personal information, you may withdraw that consent at any time by contacting us at [email protected].
Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. In some circumstances, withdrawing consent may affect our ability to provide certain services or communications.
10. Right to Complain
If you have concerns about how Flatremryt handles your personal information, please contact us first so we may attempt to resolve the issue promptly and fairly.
You also have the right to file a complaint with the appropriate privacy regulator in Canada. Depending on your location and the nature of the complaint, this may include the Office of the Privacy Commissioner of Canada or another applicable provincial privacy authority.
We encourage you to contact us before escalating a complaint so we can work with you to address your concerns.
11. Data Security
Flatremryt uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, and destruction. These safeguards may include:
- access controls and role-based permissions;
- password protection and multi-factor authentication where available;
- encryption in transit and, where appropriate, at rest;
- secure storage and backup practices;
- staff and contractor confidentiality obligations;
- monitoring for security incidents and unauthorized activity;
- periodic review of internal security practices.
No method of transmission or storage is completely secure, and Flatremryt cannot guarantee absolute security. If a privacy or security incident occurs, Flatremryt will respond in accordance with applicable legal and regulatory requirements.
12. Contact Information
If you have any questions, requests, or complaints regarding this Privacy Policy or our handling of personal information, please contact:
Flatremryt
2200 Yonge Street, Toronto, ON M4S 2C6, Canada
Email: [email protected]
Phone: +1 (416) 782-5943
Website: flatremryt.pro
13. Changes to Privacy Policy
Flatremryt may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, technology, or business operations. When we make material changes, we may provide notice by posting an updated version on our website, updating the effective date above, or using other reasonable means of communication.
Your continued use of our website or services after a revised Privacy Policy becomes effective indicates your acknowledgment of the updated Policy, subject to any required legal consent requirements.